Customer Support

Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

Shipping & Delivery

We will make every effort to ship all orders on the day they are received, but we must work within the courier’s time table. Please review our shipping policy for more information.

Privacy & Security

At Kinequip we take your privacy very seriously. Please review our privacy policy for more information.

Returns & Replacements

Kinequip will repair, replace, or return any of the products we sell in accordance with the manufacturer's stated warranty. Please click here to request a RMA.


Kinequip will work with you to assist in placing your order either online or via the web using our quick buy order form. Please feel free to contact us by clicking here if you need help.

Payment, Pricing & Promotions

All pricing is subject to approval and may be modified at any time. We offer many forms of payment and terms. Please download and return our credit application to apply for a net 30 account.

Viewing Orders

You may view your order history under the accounts information section when logged in. You will also receive a copy of your order via e-mail as well as confirmation and tracking information within 24business hours of placing the order.

Updating Account Information

You may modify your account information on the account page after you have logged in.